vip13 Responsible Gaming —
Your safety is our priority
Enjoy entertainment within your limits. vip13 wants you to keep gaming a source of fun — not a source of financial stress. On this page you will find all our protection tools and guidelines.
Age Restriction & Access
To open an account and participate in any game on vip13, you must be 21 years of age or older. We are firmly committed to protecting minors and regularly carry out age verification.
If there are minors in your household, please use parental control software on your device and make sure they cannot access this platform. Never share your account login details with anyone.
Warning: Managing an account or making deposits on behalf of a minor is strictly prohibited and may result in account termination.
Are you gaming responsibly?
Ask yourself these questions:
- Am I playing for entertainment, or am I trying to recover money I have lost?
- Am I staying within a budget I set in advance?
- Do I feel frustrated or angry when I lose?
- Is my family life or work being affected?
- Am I playing longer than I planned?
Our Protection Tools
vip13 offers several active tools to keep your gaming experience safe and controlled. They are completely free to use and can be activated at any time.
Deposit Limit
Set a daily, weekly or monthly deposit limit. Once set, the limit takes effect immediately. Increasing a limit requires a waiting period, but lowering it is instant.
Time-Out Break
Temporarily close your account for a set period (such as 24 hours, 7 days or 30 days). During this time you will not be able to log in or make deposits — an effective way to clear your head.
Self-Exclusion
If you feel that gaming is getting out of your control, choose a long-term self-exclusion. Once this option is active, your account cannot be reactivated before the set period ends.
Reality Check Notifications
Receive pop-up reminders at set intervals showing how long you have been playing and how much you have won or lost. This is very effective for staying aware.
Loss Limit
Decide in advance the maximum amount you are willing to lose over a given period. When the limit is reached, your session will end automatically, protecting you from further losses.
24/7 Support Team
Our Bengali-speaking support team is available at all times for any questions about responsible gaming. Contact us via live chat or email — you will receive help without any judgment.
Recognise the Signs of Problem Gambling
When online gaming or betting becomes a habit rather than entertainment, it may indicate a serious problem. If you or someone you know shows the signs below, seek help without delay.
- Repeatedly placing bets to recover lost money ("chasing losses")
- Hiding your betting habit from family or friends
- Being unable to stop playing, or repeatedly trying and failing to stop
- Spending money set aside for essential expenses (rent, food, medicine) on betting
- Feeling restless or irritable when not betting
- Spending long hours gaming while neglecting work, family or relationships
- Taking on debt or borrowing money to cover betting costs
Remember: Betting should be a leisure activity, not a source of income. You are always playing at the risk of losing — only bet an amount whose loss will not affect your daily life.
Safe Gaming Tips
- Set a budget before you start playing and stick to it
- Track your time — set a time limit for each session
- Never bet while drinking alcohol or under emotional stress
- Avoid the idea that a win is guaranteed — every outcome is random
- Take regular breaks and spend time on other leisure activities
- Avoid placing larger bets out of frustration after a loss
- Review your gaming history regularly
- Use the break feature when needed or let our support team know
How to Set Limits & Controls
vip13's responsible gaming tools are easy to use. You can manage them at any time from your account settings.
Log In
Log in to your vip13 account and click the profile icon at the top right.
Go to Settings
Open the "Responsible Gaming" menu — you will find it inside your account settings.
Choose a Tool
Deposit limit, time-out or self-exclusion — pick what suits your needs.
Confirm
Save your changes. Limits take effect immediately. Use live chat if you need help.
Contact Us for Help
If you or someone you know feels that betting is becoming a problem, contact us without delay. vip13's support team is always ready to help in a safe and confidential way.
Live Chat
Live chat support in Bengali and English, 24 hours a day, 7 days a week. Click the chat icon at the bottom right of your screen.
Email Support
For any responsible gaming request or question, email us at:
[email protected]
Privacy guarantee: Seeking help is completely confidential. Our team will assist you without any judgment.
Our Commitment
vip13 is fully committed to providing a trusted and safe gaming environment for players in Bangladesh. The core pillars of our responsible gaming policy are:
- Use of SSL encryption and advanced data protection technology
- Transparency in all transactions — secure deposits and withdrawals via Bangladeshi payment methods
- Regular game audits to ensure fair play
- Free protection tools and limit-setting features for players
- Strict age verification to prevent access by minors
- A 24/7 Bengali-speaking support team trained in responsible gaming
Learn About Deposit & Withdrawal Limits
Financial awareness is an important part of responsible gaming. Knowing the specific deposit and withdrawal details on vip13 helps you manage your budget more wisely.
Minimum Deposit
৳500
Via bKash, Nagad, Rocket & Upay
Minimum Withdrawal
৳500
Anytime, by any method
Withdrawal Time
1 Hour
Processing is usually completed within 1 hour
Secure Methods
bKash • Nagad
Rocket • Upay
Bangladeshi mobile payment methods only
Enjoy with Responsibility
Have fun on vip13 safely — use our limit-setting tools, stay within your budget and contact us if you need help.